Steph Lundberg
I'm Steph Lundberg, and I'm a Support Human.
I've worked in Customer Support for tech startups and growth-stage companies since 2014. After supporting project management tools (Shortcut), edtech products and huge learner communities (Khan Academy), and heading Support teams both full-time (Abstract) and fractionally (Jyve), I'd like to use what I've learned to help your company build an effective, empathetic, and resilient Customer Support team.
I focus on establishing sustainable Support tooling, policies, processes, training, and reporting, particularly for teams with limited resources. And as your Support team scales and your product evolves, I'll be there with expert advice, helping you identify potential risks to your company’s customer experience and offering solutions to tackle them head-on.