Episode 3

25Aug24 Bad Job Bingo: Under Pressure

Published on: 7th September, 2024

Come out of the water. It's nicer up here.

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About the Podcast

Support Human
Home of the Roundup and Bad Job Bingo
The audio version of the Support Human newsletter. The podcast brings reporting and commentary on the latest news in Tech and Customer Experience, frequently focusing on accountability in Tech. Steph also plays Bad Job Bingo with job listings, the only game in Tech that companies really want to lose. See the original texts (along with the usually many sources and links) at https://www.supporthuman.cx

Hosted by its creator, Steph Lundberg. Steph is a writer and Support leader/consultant and has been working for tech startups and growth-stage companies since 2014. When she's not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.

About your host

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Steph Lundberg

I'm Steph Lundberg, and I'm a Support Human.

I've worked in Customer Support for tech startups and growth-stage companies since 2014. After supporting project management tools (Shortcut), edtech products and huge learner communities (Khan Academy), and heading Support teams both full-time (Abstract) and fractionally (Jyve), I'd like to use what I've learned to help your company build an effective, empathetic, and resilient Customer Support team.

I focus on establishing sustainable Support tooling, policies, processes, training, and reporting, particularly for teams with limited resources. And as your Support team scales and your product evolves, I'll be there with expert advice, helping you identify potential risks to your company’s customer experience and offering solutions to tackle them head-on.